Frequently Asked Questions (FAQ)

Welcome to the MoxTool FAQ center! We are thrilled to have you here as our valued customer. Our team is dedicated to providing you with a seamless, five-star shopping experience from start to finish.

Shipping & Returns

Common questions regarding shipping times, locations, and our return policy.

  • Where do your products ship from? Our primary fulfillment centers are located in the United States and Australia. To get your tools to you as quickly as possible, we will always prioritize shipping your order from the facility closest to your location.

  • How long does delivery take?

    • Americas (US, Canada): 5–13 business days

  • How can I track my package? As soon as your package ships, we will send you an email containing your tracking number. You can also monitor your order's progress at any time by visiting our Track Orders page.

  • Can I return my product? Yes! We want you to love your tools. Please review our complete Returns Policy carefully before initiating a return. If you need any assistance, our customer service team is ready to help.

Orders

Everything you need to know about managing your MoxTool purchases.

  • How do I modify the items or quantities in my shopping cart?

    1. Click here to manage your cart: https://www.moxtool.com/cart

    2. Click “Remove” next to any item you wish to delete.

    3. Once your cart reflects exactly what you want, click the “Checkout” button to finalize your purchase.

  • What are the requirements for entering a delivery address? To ensure swift and accurate delivery, please avoid using PO Boxes, as they can significantly delay shipping times. Please provide a complete, detailed physical address including: House Number + Street Address + City + State + Zip Code + Country.

  • Why didn't I receive an order confirmation email? If you haven't seen your confirmation email, please double-check your spam or junk folder. If it is still missing, kindly send your transaction ID and the email address used at checkout to our customer service team, and we will locate your order.

  • How do I check my order status? You have a few easy options:

    1. Enter your order number or tracking number on our Order Tracking page.

    2. Reach out via our website's Live Chat for real-time assistance.

    3. Submit an inquiry through our Contact Us page.

    4. Email us directly at support@moxtool.com.

  • Can I change my delivery address after payment? Yes, provided your order has not shipped yet. Please contact our customer service team immediately online or via email (support@moxtool.com) so we can update your details before dispatch.